Shipping policy

 

FREE SHIPPING

At FEY Cosmetics we offer free fast shipping within Canada (see "Shipping Rates")* and free standard shipping in the United States with a minimum purchase of CAD $60 (before sales tax and after discounts).
If your order is below CAD $60 (before sales tax and after discounts), shipping is just CAD $10 in Quebec, and CAD $16 in the rest of Canada* and in the United States. 
Last, we offer free worldwide standard shipping for any order of CAD $250 or more. 

 

Returns

Click here to read our Returns & Refund Policy

 

Transaction Safety

At FEY Cosmetics we are committed to helping you keep your shopping experience 100% secure. In accordance with the highest online security standards, your credit card transaction will be fully encrypted.

 

Product Fulfillment

We usually ship out orders from the Greater Montreal area within two business days from the date of purchase. Orders placed on the weekend are usually shipped within two business days starting from Monday. "Business days" do not include legal Canadian and Quebec holidays and weekends. The actual shipping times may vary depending on your location and other factors. Please refer to our Terms of Service for details.

Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless the error was on our part.

If your package is returned to us by the carrier company after failed delivery attempts or incorrect address provided by the customer, we will provide you with a refund minus the shipping cost both ways once the package has been returned to us. If you would like to change your shipping address after the package has been shipped out, you will be required to pay for the additional address change fee.

 

Shipping Rates

We currently use Purolator or Canada Post to ensure high-quality service, timely delivery, and safe handling of all shipment to be delivered within Canada. We offer free fast shipping to most parts of Canada* with a minimum purchase of CAD $60 (before sales tax and after discounts). If your order is below CAD $60 (before sales tax and after discounts), shipping is just CAD $10 in Quebec, and CAD $16 in the rest of Canada* and in the United States. Last, we offer free worldwide standard shipping for any order of CAD $250 or more (for orders of CAD $250 or less, our shipping rates are provided by our carriers based upon your product weight, shipping destination, and delivery option. Your total shipping rate will be calculated on the check out page before you submit your order and payment).

(*) Free shipping in Canada is not offered in some areas and postal codes — shipping fees will be required for the following provinces and postal codes: 

- postal codes beginning with J0M (Quebec)

- Yukon

- Nunavut

- Northwest Territories


International Duties

Please note that the shipping charges we collect do not include import, tariff, or broker taxes, international duties, or customs fees (if the case arises). Please refer to our Terms of Service for details.

 

Returns & Refunds

Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Please refer to our Return Policy for details.

 

Questions

If you have any questions or concerns, please contact us.

 

Last updated: January 2, 2024